Refund policy
You can return a product within 30 days of receiving it.
What can be returned
Products must be unopened and in their original packaging. For hygiene and safety reasons, we can't accept opened products unless they arrived damaged, defective or incorrect.
If you bought CytoDerma from a pharmacy, clinic or other retailer, please return it to the place you bought it.
Damaged, defective or incorrect items
Let us know within 5 business days of receiving your order. Send your order number and a photo of the product and packaging to orders@arylide.com, and we'll replace the item or refund it in full.
A product that arrives past its expiry date, or within three months of it, counts as defective.
Starting a return
Email orders@arylide.com with your order number and the reason for the return. We'll send you the return address and instructions. Please contact us before sending anything back, so we can match the parcel to your order.
Return shipping
If you're returning an item you no longer want, the return postage is yours to cover. We suggest a tracked service, as we can't refund a parcel that doesn't reach us. Damaged, defective or incorrect items are returned at our cost.
Refunds
We refund to your original payment method within 5 to 10 business days of receiving your return. Your bank may take a few more days to show it. There is no restocking fee.